Terms of service.

Last updated March 26, 2025

Table of Contents

  1. Cancellations

  2. Late Arrivals

  3. Payment

  4. Gift Vouchers

  5. Therapists

  6. Client Courtesy

  7. Pregnancy

  8. Health Conditions

  9. Age Policy

1. Cancellations

If you need to change or cancel an appointment, please provide at least 24 hours’ notice to avoid being charged the full treatment cost. As we do not request credit card details in advance, we kindly ask that cancellations are not made after the reminder email has been sent. Being a small business, last-minute cancellations and no-shows have a significant impact on both us and our therapists, who are paid fairly for their time.

2. Late Arrivals

If you arrive late, your appointment may be shortened to ensure we stay on schedule for the next client.

3. Payment

We accept all major credit cards both online and in-store. All treatments must be paid for on the same day they are received.

4. Gift Vouchers

Gift vouchers are available for purchase online and in-store. Please contact us for more details.

  • Validity: Gift vouchers are valid for 4 months from the date of purchase.

  • Redemption: Please present your voucher before your treatment begins.

5. Therapists

If you have a preference for a male or female therapist, please inform us at the time of booking.

  • If you are not satisfied with your treatment, please notify your therapist within the first 10 minutes of your session.

  • If no concerns are raised during this time, the full treatment fee will apply upon completion.

6. Client Courtesy

While we encourage friendly conversation, we kindly ask you to respect the tranquil environment by keeping noise levels low, particularly in treatment and relaxation areas.

7. Pregnancy

Please inform your therapist if you are pregnant so we can tailor your treatment accordingly.

  • Safety Policy: We are unable to provide treatments during the first 12 weeks of pregnancy for health and safety reasons.

8. Health Conditions

To ensure the best possible care, please inform us at the time of booking if you have any medical conditions or are taking medication.

  • Upon arrival, you will be asked to complete a health questionnaire to help us customize your treatment safely.

  • For certain medical conditions, we may require written approval from your doctor before proceeding. Please consult with us in advance if needed.

9. Age Policy

Our treatments are designed for adults, but we do accommodate clients under 18 years old with parental consent.