Privacy policy.
Privacy Policy
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information about who we are and how and why we collect, store, use, and share your personal information. It also explains your rights regarding your personal information and how to contact us or supervisory authorities if you have a complaint.
We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), under which we act as the ‘controller’ of your personal information.
Key Terms
It may be helpful to clarify a few terms used in this policy:
We, us, our – Meadow Motions Ltd, registered office at 214 Fortis Green Road, London, N10 3DU
Personal information – Any data relating to an identified or identifiable individual
Special category personal information – Sensitive personal information including:
Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership
Genetic and biometric data
Health data
Sex life or sexual orientation
Personal Information We Collect About You
We may collect and use the following types of personal information:
Name and contact information (email address, phone number, date of birth, address, and company information)
Billing details and payment card data
Medical history, allergies, and lifestyle choices provided in client consultation forms
Feedback via phone, email, post, or social media
Website usage and interactions with our IT and communications systems
This information is essential for us to deliver our services effectively. If you do not provide this information, it may prevent or delay our ability to serve you.
How Your Personal Information Is Collected
We collect most personal information directly from you, including when you:
Register with us
Contact us
Submit feedback
Make purchases or book treatments
Complete consultation forms or surveys
We may also collect information:
Indirectly through your website usage
From third parties, with your consent
Through our IT systems, including:
Automated monitoring of our websites
Communications systems
Email logs
How and Why We Use Your Personal Information
Under data protection law, we must have a valid reason to use your personal information. These include:
To comply with legal and regulatory obligations
To perform our contract with you or take steps before entering into a contract
For our legitimate interests or those of a third party
With your consent
Promotional Communications
We may use your information to send updates (by email, text, phone, or post) about our services, offers, or promotions. We do this under our legitimate interest to promote our services.
Where required, we’ll ask for your explicit consent. You can opt out at any time by emailing us at scarlet@meadowmotions.com.
Who We Share Your Personal Information With
We may share your data with:
Self-employed therapists providing your treatments
Payment processors
Third-party service providers (e.g., marketing agencies, website hosts)
Insurers
Delivery partners
Health and safety advisors in case of accidents
We ensure all service providers meet appropriate security standards and use your data solely for agreed purposes. We may also share data with:
Auditors (e.g., for certifications or account audits)
Law enforcement or regulators when required by law
Prospective buyers in case of a business sale or restructure (under confidentiality agreements)
We do not sell or share your information for marketing purposes with third parties.
Where Your Personal Information Is Held
Your information may be stored at our physical offices or in our digital systems, and those of trusted third parties listed above.
Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for their privacy policies and encourage you to review them before submitting data.
How Long Your Personal Information Will Be Kept
We keep your personal information:
While your account is active or services are being provided
As long as needed to:
Address complaints or legal claims
Demonstrate fair treatment
Comply with legal obligations
Treatment records are retained for at least 6 years from the date of your last session or end of our relationship. After this, data is securely deleted or anonymised.
Your Rights
You have the following rights, free of charge:
Access – to request copies of your data
Rectification – to correct inaccurate data
Erasure – to request deletion of your data (in specific cases)
Restriction – to limit how we use your data
Portability – to request your data in a transferable format
Objection – to marketing and some forms of processing
Automated decisions – to avoid automated decisions affecting you
To exercise any of these rights, please contact us with:
Enough information to identify you
Proof of identity and address
Details of the request
Keeping Your Information Secure
We implement strong technical and organisational measures to prevent data loss or misuse. Access is restricted to those with legitimate need and duty of confidentiality. In case of a suspected breach, we will notify affected individuals and authorities where required.
Cookies
Cookies help us tailor your experience. They collect anonymised browsing data and improve our services. You can manage or disable cookies in your browser settings.
We may use:
Traffic log cookies – for analytics
Google Analytics – to understand website usage (Google’s Privacy Policy)
How to Complain
We aim to resolve any issue directly. If you're not satisfied, you can contact the UK Information Commissioner’s Office:
Tel: 0303 123 1113
Changes to This Privacy Policy
This notice was first published in June 2018 and last reviewed in June 2024. We may update it periodically. Updates will be posted on our website or emailed to you.
How to Contact Us
If you have questions about this privacy notice or your data, please contact us:
Meadow Motions Ltd
214 Fortis Green Road, London, N10 3DU
+44 (0) 75 629 56 258